Return of products
We make every effort to ensure that the images of the products we offer are of the highest quality and reflect the actual appearance of the products, and the descriptions we create in the most detail. However, if for any reason the product you ordered after receipt turned out to not meet your expectations, you have the right to return the product for a period of 14 days from the date of receipt of the package.
Step-by-step return procedure
- Print and complete the withdrawal form
- Pack the package with all the received content (products, proof of purchase, return form) so that the package is not damaged during transport.
- Send the package to our address: Z.P.O. "Maxoni" ul. Długa 45, 42-130 Wręczyca Wielka
The cost of shipping during the return of goods is covered by the Buyer. We do not accept parcels sent on delivery. Payments are refunded by bank transfer to the account provided by the Buyer (immediately, but no later than within 14 days).
Please keep in mind that the necessary condition for a positive consideration of the return is the receipt of undamaged and undamaged products. You are only responsible for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.
How to properly prepare a package
Returned goods are best packed in the same carton in which it was delivered or another with similar parameters - so as not to be damaged during transport.
The products shipped by our store are new, have never been used and are covered by a 24-month warranty. If, on the other hand, the product received has been damaged during transport or is incompatible with the order, you have the right to advertise it.
If, however, the defect was found during use, please immediately after finding the defect deliver the product to the following address: Z.P.O. "Maxoni" ul. Długa 45, 42-130 Wręczyca Wielka, enclosing the complaint form. We will consider each complaint promptly, within a maximum of 14 days from its receipt. In case of any doubts regarding the product complaint, please contact us at the following e-mail address: email@example.com
REFUND FORM - POBIERZ